Política de envío
SHIPPING POLICY – EVARELE™
At EVARELE™, we work to provide fast, secure, and reliable shipping to all our customers.
By placing an order in our store, you accept the conditions described below.
📌 1. ORDER PROCESSING
All orders are processed within 24–48 business hours after payment confirmation is received.
During high-demand periods or special promotions, processing may take slightly longer.
We do not process orders on weekends or public holidays.
📌 2. SHIPPING TIMES
Shipping times may vary depending on the destination country and demand.
EUROPE
📦 7 – 12 business days
REST OF THE WORLD
📦 10 – 20 business days
These delivery times are estimates and may be affected by external factors such as customs, weather conditions, or high demand.
📌 3. FREE SHIPPING
We offer free shipping on all orders, with no minimum purchase required.
📌 4. TRACKING NUMBER
Once your order has been shipped, you will receive an email with your tracking number so you can monitor the shipping status at all times.
In some cases, tracking updates may take 24–72 hours to appear in the system.
📌 5. INCORRECT OR INCOMPLETE ADDRESS
It is the customer’s responsibility to provide a correct and complete shipping address.
EVARELE™ is not responsible for:
• Orders shipped to incorrect addresses
• Packages returned due to insufficient information
If the package is returned, we may reship it once the new shipping cost has been paid.
📌 6. DELIVERY DELAYS
Although we work with reliable carriers, delays may occur due to:
• National holidays
• Transport strikes
• Weather conditions
• Customs
• High order volume during sale periods
We are not responsible for these delays, but we will always help manage any issue whenever possible.
📌 7. ORDER MARKED AS DELIVERED BUT NOT RECEIVED
If the carrier marks the order as delivered but you have not received it:
• Check with neighbors or your building reception
• See whether the package was left at a pickup point
• Contact the carrier using your tracking number
If the issue is still not resolved after this, please contact us and we will assist you:
📌 8. PRODUCTS DAMAGED OR DEFECTIVE DURING TRANSPORT
If the product arrives damaged, you must contact us within 48 hours of delivery and include:
• A photo of the product
• A photo of the packaging
• Your order number
We will proceed to send you a replacement at no additional cost.
📌 9. CUSTOMS AND INTERNATIONAL TAXES
International orders may be subject to duties or import charges depending on the laws of each country.
These charges are the responsibility of the customer.
📌 10. SHIPPING SUPPORT CONTACT
If you have any questions about your order or shipment, you can contact us at:
📍 Calle de Viena 1, 03503 Alicante, Spain
⬆️
📩 helloevarele@gmail.com
We are here to help you.